European Return Policy

1. Return Conditions

• Condition: Cards must be returned in the exact same condition they were received (e.g., Uncirculated).
• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
• To start a return, you can contact us at info@noirwaifus.com. Please note that returns must be sent to our hub in Spain.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

2. Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Exceptions / non-returnable items
  Unfortunately, we cannot accept returns on sale items or gift cards.
• Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. Secure Packaging Instructions (Crucial for Cards)

• Outer Package: Please reuse the original packaging your order arrived in to send the cards back. If the original packaging is damaged, use a padded bubble mailer or a small cardboard box. Never send cards in a standard paper letter envelope, as sorting machines can easily damage them.
• Seal: Securely tape the package to prevent any moisture from getting inside.

4. Refunds & Processing

You can always contact us for any return question at info@noirwaifus.com.