Shipping Policy

All NoirWaifus products are made to order.

Processing & Shipping

• United States orders are fulfilled from USA and shipped via USPS. Orders are prepared for production on Mondays and Thursdays.

• International orders are fulfilled from EU and shipped via DHL. Please allow up to 2 weeks for international orders to be dispatched.

• We currently do not ship to countries within the European Union.

Processing times do not include shipping transit time.

Shipping Rates

Shipping rates are fixed and shown at checkout.

Free shipping is available on:

• US orders over $35 USD

• International orders over €100

Tracking

All orders include tracking. Tracking details will be provided once your order has shipped.

Delivery Times

Delivery times vary depending on the destination and carrier. Estimated delivery dates are not guaranteed.

Delays caused by carriers, customs, weather, holidays, or other circumstances outside our control may occur.

Customs & Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges, if applicable, are determined by local authorities and are outside NoirWaifus' control.

Customers are responsible for any customs or import charges that may apply to their order. Customs procedures may also cause additional delivery delays.

Address Changes

Shipping addresses can only be changed before an order enters production.

Customers are responsible for providing a complete and accurate shipping address. NoirWaifus is not responsible for orders lost, delayed, or returned due to incorrect or incomplete address information.

Lost or Missing Packages

If your package appears to be lost or is marked as delivered but cannot be found, please contact us.

We will investigate the shipment with the carrier. If the package is confirmed as lost, we will arrange a replacement.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged products

• Photos of the packaging

We will review the issue and arrange a replacement where appropriate.

Split Shipments

Orders containing different product types may be shipped separately from different fulfillment locations. You may receive multiple tracking numbers and packages may arrive on different dates.

Contact

If you have any questions about shipping or delivery, please contact NoirWaifus and include your order number.